Does Your Business Operate Across Multiple Channels?
Can customers contact you via those channels?
Do you ever get duplication of work where a customer has initiated contact through multiple channels to get a fast response?
Are you able to automated response for FAQs out of hours interactions?
Are you able to automatically track all communications through your CRM?
Are you able to link enquiries to agents best suited to provide support?
How do you centralise communications via multiple channels?
Are you able to link enquiries to agents best suited to provide support?
Leverage all the third-party products and services you rely on
Seamless integrations
Integrate with an unrivaled number of business-critical software solutions including leading CRMs, eCommerce and accounting services, marketing tools, and cloud office platforms.
Practical solutions for everyday needs!
Learn how our advanced features are designed to support multiple business environments.
Empower your agents with easy-to-use
tools and a 360º view of activity.
Contact Centre
E-commerce
Sales team
Unified timeline
Create custom tickets to resolve issues, assign them to the correct agent or team & then track them through to resolution, with the ability to prioritise the most important requests.
E-commerce integration
View purchases, status, delivery updates, refunds and more with seamless two-way integrations for the world’s most popular e-commerce tools, including Shopify, Magento, and Woo-Commerce.
Remote office
Work from anywhere with an easy-to-use web RTC dashboard that includes a softphone with full PBX functionality delivered via our resilient CallSwitch infrastructure, as well as integrated email and chat.
Easy to use ticketing
Create custom tickets to resolve issues, assign them to the correct agent or team & then track tickets through to resolution, with the ability to prioritise the most important requests.
360° customer view
Quickly view customer contact information, notes and tickets, previous orders, conversation history, or marketing received by the customer, saving time and delivering a customer-centric experience.
Campaign management
Automatically sync leads generated from campaigns on a multitude of channels directly into your CRM, either making use of the CRM within 3Sixty or with a third-party system like Salesforce.
IVR & speech recognition
Intelligent contact routing with multi-level IVR across channels ensures queries reach the correct department to save time, reduce costs and improve customer experience
Centralised communication
Reduce the friction of customer contact by allowing customers to choose the communication channels they prefer and allowing agents to respond efficiently through a single console.
Pipeline tracking
Our Kanban style pipeline dashboard allows you to track at an individual, team or department level so you can forecast your future sales, tracking every step from initial lead to contract signature.
Chatbots & web call-backs
Live chat allows customers to easily find answers while on your website, whether through our advanced chatbot, speaking directly to an agent, or scheduling a call-back to suit them.
Agent dashboard
Agent dashboard includes personalised views of workload and activity, enabling agents to plan their day around their calendar, scheduled call-backs, campaigns, and more.
Real time reporting
Customisable reports and wallboards for conversation history, ticketing summaries, agent and queue performance against SLAs, and more, empowering supervisors with complete visibility and control.
Intelligent live chat
Live chat allows customers to easily find answers while on your website, whether through our advanced chatbot, speaking directly to an agent or scheduling a call-back to suit them.
Process automation
Automate time consuming tasks & processes. Answer FAQs with pre-configured messages, create workflows to identify leads, and automatically send out surveys to report on customer experiences.
Real time reporting
Customisable reports for enquiry types, chatbot activity, call outcome dispositions and customer behaviour patterns delivered via a supervisor screen that offers complete visibility and control.
Workflow automation
Configure complete workflow automation, allowing you to automate your sales process with the ability to automatically send out e-mails, text messages or schedule follow-up calls.
Integrated email
Ensure total flexibility with a seamless Office 365 integration, so whether emails are sent from within the CRM, Outlook or mobile device, they are automatically attached to the customer file.
Electronic signatures
Send contracts and paperwork via PDF for electronic signature that can be quickly and easily completed by customers on a desktop, laptop or mobile device, and returned via email.
We Know What Works, And What Doesn’t.
Supervisor view
Monitor all your live stats in real-time, quickly identify problems, maintain quality standards, and improve customer experience.
Advanced insights
Customisable reports and wallboards for conversation history, ticketing summaries, agent and queue performance against SLAs, and more, empowering supervisors with complete visibility and control.