1. Service:

1.1 This agreement concerns the provision by Ondemand Corporate Solutions (Ondemand Corporate Solutions) to the customer (you) of one or more of Ondemand Corporate Solutions’s telecommunications services. Ondemand Corporate Solutions will provide you with the service(s) as specified on the Agreement subject to the provisions of this agreement. Ondemand Corporate Solutions may vary how these services are provided if Ondemand Corporate Solutions wishes to maintain or improve their quality or needs to do so in order to comply with any applicable law or regulation.

1.2 Where the service is Calls, Line Rental, Broadband or Inbound Solutions, the provisions in this Agreement specific to that service shall apply and if they conflict with any provision elsewhere in the Agreement, the specific provisions shall prevail.

1.3 You acknowledge that certain services are incompatible with the calls and line service available from British Telecommunications Plc (BT) and such incompatible services are excluded from Ondemand Corporate Solutions’s services.

You also acknowledge that some technical limitations within the network used to provide the services may not become apparent until the service has been operating for some time and if that occurs the service may need to be temporarily withdrawn in which case you will receive a pro rata rebate of the relevant charges paid by you in advance of the withdrawal.

1.4 If you want the connection point for the service ( i.e., the terminal block, socket for a removable plug, distribution frame or another device which connects your equipment to an exchange line) to be moved to another place within your site, Ondemand Corporate Solutions may agree to this subject to your paying Ondemand Corporate Solutions’s applicable charge. At Ondemand Corporate Solutions’s request, you will arrange for your equipment to be reprogrammed by your maintained in accordance with instructions given by Ondemand Corporate Solutions but Ondemand Corporate Solutions will not bear any responsibility for such reprogramming.

2. Duration:

Any service other than Calls, Line Rental, Broadband and Inbound Solutions will be provided on the basis of a 36 month initial period from the date you sign the Agreement with the same provisions for automatic renewal unless terminated by proper notice as are applicable to the all services. The Services you order are subject to the ‘Minimum Term’ as set out on the Agreement Form or on our Website when the order was placed.The Minimum Term for each Service starts from the date that that respective service goes “live” or activated.

Important Notes:

1. Ofcom has amended General Condition 9 to prohibit the sale of automatically renewable contracts to residential customers and small businesses with no more than ten employees in the fixed voice and broadband sectors.
2. Ofcom is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.
3. Ondemand Corporate Solutions Requires a 90-days’ notice period before your minimum contract term end date if you decide to move your services to another Supplier. All such 90-days notices must be emailed to billings@ondemabndcorporate.com by the authorised account holder & on a company Letterhead in case of Business accounts with 1 employee or more. You can even post this to us at: Attention: Ondemand Corporate Solutions Billing Team, Ondemand Corporate Solutions, 86-90 Paul Street London EC2A 4NE..
4. In case you have been a Business Customer who is currently being supplied services by Ondemand Corporate, & have been found to have more than 10 employees, Ondemand Corporate Solutions will automatically renew your contracts at the minimum term pricing with any adjustments to market pricing for the original term, unless the above 90-days’ notice period has been received to state otherwise. We will send you a renewal confirmation letter with details of your renewal pricing on the Letter as well. Please contact Ondemand Corporate Solutions Billing Teams on 03443 916 407 9 am to 5:30 pm Mondays to Fridays except for public or Bank Holidays, or at billings@ondemabndcorporate.com in case of any queries on this.

“Any accounts with the supply of services under Ondemand Corporate Solutions supply of service agreements to you as a Customer, whereby a finance or lease arrangement was signed & processed for the kit & hardware with Ondemand Corporate SolutionsLeasing & Finance Partners such as Tower Leasing, or Henry Howard Finance, the title for goods for the said hardware supply remains with the leasing or finance partner until the end of the term has been reached, & at the end of the original leasing term, the title of goods passes onto Ondemand Corporate Solutions. The monthly leasing rental for your phone system & additional hardware components which were a part of such a lease is then billed at the end of the leasing term minus 10% from the 1st month onwards, at the end of the original leasing term, on your Ondemand Corporate Solutions Bill or as per the fresh solution agreed in pricing in case of an upgrade agreement signed with Ondemand Corporate Solutions”

3. Charges:

Ondemand Corporate Solutions charges you for using the services covered by this agreement. Initially, you are charged at the rates specified in the Agreement published in our price lists. Please note:

3.1 Charges are calculated from data recorded by us and not from your own records.

3.2 Where a direct debit is unpaid due to insufficient funds or cancellation, a £50.00 administration charge will be included on your next monthly bill.

3.3 A charge of £25.00 will be added to your next bill to reinstate services barred due to non-payment of an invoice. Ondemand Corporate Solutions may lower its prices and will endeavour to inform you at least 14 days in advance of any such changes) If the prices for any products which OnDemand Corporate Solutions acquire from its suppliers and which form part of the Services provided under the Supply Agreement are increased for any reason (for example (but without limitation) pursuant to a direction or decision of Ofcom), OnDemand Corporate Solutions reserves the right to increase its Charges for the Services accordingly.

3.4 All Ondemand Corporate Solutions charges (whether referred to in the Agreement, this Agreement or elsewhere) are subject to VAT at the prevailing rate (currently 20 %) 3.5 Ondemand Corporate Solutions will charge £25.00 to reinstate lines that have been ceased due to non-payment of the outstanding current bill.

4. Payment Terms:

4.1 If any payment is not made in cleared funds by the due date then in addition to other rights and remedies Ondemand Corporate Solutions reserves the right to require that all future payments to be made by monthly variable direct debits and if you refuse to set up a direct debit arrangement in these circumstances, Ondemand Corporate Solutions can reserve the right to add a monthly charge of £10.00 for non-direct debit payments or to terminate the Agreement.

4.2 Direct Debit payments are mandatory and must be settled and complied with at the signature of a contract with Ondemand Corporate Solutions.

4.3 You will be notified of any problems with your payments or direct debit settlement accordingly.

4.4 Payments are to be made by you without set-off or deduction, and if you fail to pay any sum due, we reserve the right to charge interest on the amount due at the rate of four percent (4%), above the Bank of England’s official bank rate paid on commercial bank reserves prevailing from time to time, calculated from the due date until collection.

4.5 Cancellation of the direct debit does not constitute notice of cancellation on termination of the contract.

4.6 You are protected at all times by the Direct Debit Guarantee Schemes, as detailed on Ondemand Corporate Solutions’ website www.ondemandcorporate.com

4.7 Ondemand Corporate Solutions reserves the right to charge a £15.00 administration fee for payments tendered by means other than direct debit. Ondemand Corporate Solutions reserves the right to increase this amount without notice.

4.8 OnDemand Corporate Solutions reserves the right to perform a credit check with no prior notice on you and to pass your credit history with OnDemand Corporate Solutions on to the credit agencies and/or to Court for any claim against you.

4.9 Ondemand Corporate Solutions reserves the right to request from you and at any time a deposit, paid in advance, should periodical credit checks reveal an insufficient credit scoring or County Court Judgment proceeding and/or any unusual usage and call charges are incurred. Should this request not be met within 30 days of notification by Ondemand Corporate Solutions, Ondemand Corporate Solutions reserves the right to terminate the contract and to demand full and immediate payment of any outstanding balance.

4.9 Ondemand Corporate Solutions may, at its sole discretion and at any time, impose a credit limit on your account due to trustworthiness. Any credit limit imposed can be amended without prior notice. If you exceed any such credit limit, Ondemand Corporate Solutions may demand immediate payment of the charges and/or suspend the service immediately; however, you will still be responsible for all charges incurred including those exceeding the credit limit.

4.10 Ondemand Corporate Solutions will charge a £199 disconnection fee should your agreement with Ondemand Corporate Solutions be terminated due to your non-payment.

5. Pricing:

5.1 All call types where prices are not listed on the Agreement will be charged at Ondemand Corporate Solutions’ standard tariff prices, details of which are available on request.

5.2 Local and national calls are numbers beginning with 01 and 02 only and do not include non-geographic numbers (0845, 0870 etc) premium rate numbers (09xx) and Internet access numbers.

5.3 Mobile calls are calls to 02, Vodafone, T-Mobile or Orange and 3g Network. Calls to other network operators, unless specified otherwise in the Agreement, will be charged at Ondemand Corporate Solutions’ standard tariff prices, details of which are available on request.

The UK means calls inside the inclusive call period for your calling plan to Local and National numbers beginning 01, 02 and 03. Excluded calls include non-geographic numbers (e.g. 0871), Premium Rate services, operator-controlled calls, calls to the internet, information and paging services, local, national and all non-geographic numbers used to dial-up ISPs, other non-voice calls and calls to the Channel Islands

HARDWARE:

Phone Systems and Security Equipment.

5.4 Maintenance contract does not cover you out of date warranty equipment.

6. Your Responsibilities – You agree:

6.1 To use the services in accordance with this agreement, any instructions given by Ondemand Corporate Solutions from time to time and any laws, regulations and licenses which apply to the use by you of the services.

6.2 Not to allow an alternative supplier to override or bypass Ondemand Corporate Solutions’ service either through the installation of equipment or through the BT™ local exchange.

6.3 To be responsible for any engineering reprogramming costs or equipment removal costs that may be required to terminate the service of any previous supplier.

6.4 Not to use the service to transmit any material which may be abusive, offensive, obscene, indecent, menacing, defamatory or which might cause annoyance, inconvenience or needless anxiety to anyone or in order to commit fraud or other criminal offence.

6.5 Not to transfer or agree to transfer any number provided to you for use with the service, nor attempt to do so.

6.6 To the termination of your existing contract for equivalent services with your current provider and irrevocably authorise and request Ondemand Corporate Solutions to cancel on your behalf any such existing contract and to provide Ondemand Corporate Solutions with such information as Ondemand Corporate Solutions reasonably requires and to allow access to the site at which the service is to be provided for Ondemand Corporate Solutions, BT or any other telecommunications supplier to Ondemand Corporate Solutions and you acknowledge that Ondemand Corporate Solutions cannot process the provision of the services until such information is provided and such access is allowed.

6.7 You will be responsible for providing the site conditions Ondemand Corporate Solutions advises you will be required for the provision of the service including electricity supply connection points and computer terminals. Ondemand Corporate Solutions will not be responsible for reinstating the site after the installation work has been carried out, other than where damage has been caused by Ondemand Corporate Solutions or by those for, whom Ondemand Corporate Solutions is responsible.

6.8 You will ensure that your equipment, building and architecture meet all legal and regulatory compliance and are approved for installation and connection to the network. You must disconnect any non-compliant equipment immediately or allow Ondemand Corporate Solutions to do so at your expense, subject to Ondemand Corporate Solutions disconnection fee.

6.9 You are responsible for removing any equipment not required for or incompatible with the service and returning it to its owner.

6.10 You consent to BT or other relevant service provider disclosing to Ondemand Corporate Solutions any information relating to the transfer or removal of BT’s (or other

relevant service providers’) products and services that exist on the line as at the time of its transfer to Ondemand Corporate Solutions.

7. Suspension of Service:

Ondemand Corporate Solutions reserves the right to suspend the service and that without being liable to compensate you:

7.1 In the event of a local, national, international emergency, caused by fire, flooding, any seismic natural catastrophic disaster, civil or worldwide war, terrorism, military operation, and riot.

7.2 To comply with a request from a government or other competent authority and that as a result of any fraud investigation related to communication or for preventing the society at large.

7.3 To protect or provide service to rescue or other essential services or otherwise.

7.4 To maintain the quality of Ondemand Corporate Solutions’s services.

7.5 If Ondemand Corporate Solutions reasonably believe that you will fail to pay any amount due to Ondemand Corporate Solutions (after issuing an invoice)

7.6 If an event occurs which is beyond Ondemand Corporate Solutions’s reasonable control (recalled in section 7.1 and 7.2)

7.7 If you break any part of this agreement.

7.7a To lift complete restrictions from a line, where we’ve temporarily suspended both your outgoing and incoming calls, we charge £15 (including VAT). To reconnect a line that’s been cut off completely we charge £27.50 (VAT).

7.8 If Ondemand Corporate Solutions has good reason to suspect fraudulent activity or misuse of Ondemand Corporate Solutions’s services or any other breach by you of this agreement.

8. Termination:

       Features

• You will be charged for line rental and calls at the rates that appear in this booklet.

• A full price list (including any updates) is shown at www.Ondemand Corporate Solutions-comms.co.uk

• You agree to pay all invoices by Direct Debit. You will be charged a £15 administration fee for each invoice you do not pay by Direct Debit. You will be charged interest on any unpaid invoices.

• Your Agreement with us is a rolling one-year contract, which automatically renews at the end of each year for another year.

• If you wish to end your contract with us, you may do so at the end of any year of supply, providing you give us 3 months prior written notice.

• If you end your contract with us without giving us this notice, you will be charged a termination fee of £395 per line.

8a Termination

8.1 You are able to end this Agreement

without penalty at the end of any year of supply. To do this you must write to

us at our Head Office at least three months before any anniversary of the date that we started to supply the Service

to you, and arrange for another Service provider to take over from us during the 30 days following that anniversary date. If you do not give us three months’ written notice, or you do not arrange for another Service provider to take over from us within 30 days, then this Agreement will continue for another year.

8.2 You are able to end this Agreement without penalty, if you cease to trade and/or will no longer be responsible for the Number.

To do this you must write to us at our Head Office at least 30 days before you intend to cease to trade and provide us with satisfactory documentary evidence that you are doing so. We will then cease the Service on the date advised. You will not be able to make or receive telephone calls from that date, and your telephone number(s) may be allocated to somebody else.

8.3 If we increase our overall charging rates that apply to you for Service by more than 10% in any calendar year, then you are able to end this Agreement without a penalty by writing to us within 14 days of being advised of our increased charging rates by arranging for another Service provider to take over from us during the 30 days following that notice being given by you. If you do not give us written notice within 14 days, or you do not arrange for another Service provider to take over from us within 30 days of your notice, then you will have accepted our increased charging rates and this Agreement will continue.

8.4 If you move premises, then we will transfer Service to your new premises, and the terms of this Agreement will continue. If this happens, we will use our best efforts to provide you with the same telephone Number(s), but you accept that this may not be possible.

8.5 We are able to end this Agreement if you breach any of the terms of this Agreement. In particular, we are able to end this Agreement if you do not pay any invoices by Direct Debit within 14 days of the invoice being raised, or if you transfer to another Service provider not in accordance with 8.1 above. If we end this Agreement due to a breach of its terms by you, then we will charge you a termination fee of £150 for each telephone line appearing on the Schedule of Service. You agree that this represents a fair and reasonable estimate of the losses that we would suffer in these circumstances.

8.6 We may suspend or cease Service in circumstances where we would be entitled to terminate this Agreement. If we do this, then this will not affect our right to terminate this Agreement or to charge you a termination fee.

9. General

9.1 You may not assign or transfer this Agreement or any rights hereunder to any third party, without our prior written consent. We may assign or transfer this Agreement or any rights hereunder.

9.2 Neither party shall be liable for breach of its obligations under this Agreement if the breach is caused by flood, fire, accident, explosion, strike, war, embargo, Government restriction, Act of God, inability to secure materials, industrial dispute or any other cause beyond the parties’ reasonable control including in particular acts or omissions of other providers of telecommunication Services.

9.3 The remaining parts of this Agreement shall remain in full force in the event that any part of this Agreement shall be invalid, illegal or unenforceable, as if the unenforceable part had been omitted from the original Agreement.

9.4 All the terms of this Agreement are set out herein. Neither party has relied upon any representations, assurances or other Agreements, whether verbal or otherwise, unless set out herein.

9.5 We may make reasonable changes to the terms and conditions of this Agreement. We will provide you with 14 days’ notice of any such changes.

9.6 We may advise future changes made under clause 3.1 and/or clause 9.5 will be made on www.ondemandcorporate.com

9.7 No waiver by either party shall constitute any variation to this Agreement.

9.8 Singular words shall be construed as including words of the plural and vice versa.

9.9 Any notices given by you under this Agreement shall be made in writing and sent by registered post. Any notices given by us under this Agreement shall be made in writing, and sent by post, email or fax with the company’s letter headed paper.

9.10 This Agreement shall be governed by the Laws of England

The agreement may be ended immediately by you on written notice to Ondemand Corporate Solutions if Ondemand Corporate Solutions breaks a term of this agreement, which after written notice has not been rectified within 30 days. Ondemand Corporate Solutions may end this agreement without notice if the other stops trading or become insolvent or is wound up. Ondemand Corporate Solutions may end this agreement on written notice to you but without needing to give you prior notice if you break any of the obligations under clause 4 (Payment) or 6 (Your Responsibilities). On termination of this agreement for whatever reason, you will:

8.1 Immediately pay and clear any outstanding invoices.

8.2 Be responsible for any required engineering reprogramming costs involved enable to use an alternative supplier then.

8.2 IMPORTANT INFORMATION

In light of your decision to transfer your telephone service to another provider, please note you will be liable for termination charges if you are still within your contract term. An invoice for the termination charges will be issued upon completion of the order and all outstanding invoices paid. Please note any service charges and/or line rental paid in advance shall be forfeited.

9. Liability:

9.1 Neither Ondemand Corporate Solutions nor you will have to compensate a third party for any detrimental event beyond the third party’s reasonable control.

9.2 In this agreement, events “beyond… reasonable control” includes any act of God, reduction or failure of power supply, other telecommunications operators and suppliers or their equipment including access lines, act or omission of national or local government authority, war, the act of terrorism, military operation, riot or delay or employee dispute.

9.3 In any event Ondemand Corporate Solutions will not compensate you for any harm to your business, lost revenues, loss of anticipated savings lost profits or other indirect consequential or special losses nor for any charges incurred by you with another call carrier.

9.4 Without prejudice Ondemand Corporate Solutions’s liability being in a position of tort to you under or in connection with this agreement shall be limited to a refund of Ondemand Corporate Solutions’s line rental charges for the period during which you were unable to use the services. In no circumstance shall Ondemand Corporate Solutions’s liability to you exceed £500, for each year commencing on the date of the agreement that comes into effect.

9.5 The service cannot be guaranteed to be fault free but Ondemand Corporate Solutions will provide you with a similar standard of service as it provides to its customers generally.

9.6 Ondemand Corporate Solutions does not seek to limit Ondemand Corporate Solutions’s liability for death or personal injury resulting from Ondemand Corporate Solutions’s negligence.

9.7 Ondemand Corporate Solutions accepts no liability for claims relating to your ability to use or continue to use a particular telephone number.

9.8 Ondemand Corporate Solutions accepts no liability for any charges incurred by you should your traffic be diverted to another service provider other than when this is due to a negligent act or omission on the part of Ondemand Corporate Solutions.

10. Wholesale Line Rental (WLR)

The agreement for all new ISDN installations is for a minimum of 60 months except specified otherwise.

On the WLR Service, Ondemand Corporate Solutions will bill you for line rental of your BT™ line and BT Openreach™ will continue to maintain your line and fix any faults that may occur. You acknowledge that in order to avoid delays occurring in the ordering process, Ondemand Corporate Solutions will need to be notified by BT™ of any products or services presently in use on your line that are incompatible with the WLR service. BT™ is under a strict duty not to disclose information about a customer’s telephone services to a third party unless the customer has consented to such disclosure under the Freedom of Information Act 2000. In signing this agreement you give consent to BT™ to disclose such information to Ondemand Corporate Solutions. You also give Ondemand Corporate Solutions authority to act as your agent to arrange connection onto Ondemand Corporate Solutions services. If Ondemand Corporate Solutions is unable to take over the billing of your line rental, for whatever reason, you hereby authorise Ondemand Corporate Solutions to carry your phone calls only through carrier pre-selection.

11. Carrier Pre-Selection (CPS):

CPS is the routing of your phone calls through a carrier other than BT™. Your phone line(s) are still maintained by BT™ engineers but the calls are carried on another network. Ondemand Corporate Solutions may select and at any time change any carrier or another service provider for the purposes of providing the CPS service. In signing the Agreement you irrevocably authorise Ondemand Corporate Solutions to give all notices, nominations and other authorisations necessary for Ondemand Corporate Solutions to provide the CPS service.

12. Repairs to Service:

12.1 BT Openreach™ will continue to maintain your line and will continue to fix any faults that may occur. We will use our best endeavours to correct any defect or fault in the services provided to you as rapidly as possible. The Customer Service and Fault Notification Number is 03443916400.

12.2 In relation to the Line Rental Service, if BT Openreach™ charges Ondemand Corporate Solutions for repairs and an engineering call out charge, which will occur if the fault is found to be a fault in or is due to damage to the customers’ equipment, Ondemand Corporate Solutions reserves the right to pass on those charges to you together with its own administration charge of £25 per call out.

12.3 You should report any fault to Ondemand Corporate Solutions’s customer services department, where it will be dealt with in accordance with Ondemand Corporate Solutions’s fault repair service. Ondemand Corporate Solutions may ask that you have your equipment checked by your own maintainer. If Ondemand Corporate Solutions agrees to fix a fault that is not Ondemand Corporate Solutions’s responsibility, or if no fault is found, Ondemand Corporate Solutions may charge you for work carried out by Ondemand Corporate Solutions at its applicable engineer’s rates.

13. General:

13.1 You may not transfer this Agreement or any rights under it without Ondemand Corporate Solutions’s prior written consent.

13.2 Ondemand Corporate Solutions may transfer its rights or any part of them under this agreement as it sees fit, on written notice to you.

13.3 If any provision or condition of this Agreement shall be invalid or unenforceable, the remaining terms shall continue to apply.

13.4 This Agreement and the documents referred to in it represent the entire contract between you and Ondemand Corporate Solutions, to the exclusion of any terms subject to which you may accept, or purport to accept, the service.

13.5 Any variations (other than changes made in accordance with this Agreement) shall not be effective unless in writing and signed by you and by Ondemand Corporate Solutions).

13.6 If there is any inconsistency between this Agreement and the Agreement, the Agreement shall take precedence.

13.7 Any failure by either Ondemand Corporate Solutions or you to enforce any right shall not be deemed a waiver of any such right.

13.8 This Agreement is governed by English Law and the English Courts shall have exclusive jurisdiction for the purpose of determining any dispute or other matter which arises out of or in relation to this agreement.

14. Notices:

14.1 Any notice required to be served under any of the provisions of this Agreement must be in writing. The address for service of Ondemand Corporate Solutions (subject to any change notified by Ondemand Corporate Solutions to you) is the address stated on your signed Agreement. Your address for service is the address set out on the most recent invoice or such address as has been subsequently notified to Ondemand Corporate Solutions in accordance with this clause.

Annual price changes and CPI

Each year we have an annual price rise. If you’re a new customer or re-contracting mobile, broadband or landline, you’ll see new terms and conditions that tell you that your prices will increase by the Consumer Price Index (CPI) rate of inflation each year.

Mobile and broadband customers who signed up or re-contracted on or after 17 January 2020 will receive their first CPI price rise in March 2021. Mobile and broadband customers who signed up or re-contracted between 11 January 2019 and 16 January 2020, will receive their first CPI price rise in March 2020.

Landline customers, if you have a phone or call plan or calling features, these will increase by CPI from March 2020 in line with your current terms.

Each year we will adjust the amount you pay per month for your plan(s) according to the Consumer Price Index (CPI) rate of inflation. This rate is announced in January each year and we will adjust your bill by this amount in March of the same year. The CPI rate announced in January 2020 is 1.3 per cent, so your monthly payments from March 2020 will increase by 1.3 per cent.

This reflects the increase in the costs to run and invest in the network and service that we provide.

14.2 A notice will be treated as served as follows:-

1. i) in the case of delivery by hand, on the day of delivery except that where that day is not a Working Day, or the delivery is made after 4 pm, then it will be treated as served on the next Working Day
2. ii) in the case of delivery by registered post or recorded delivery, on the date of delivery as proved by the proof of delivery advice issued by Royal Mail (or such other postal service providing a registered or recorded delivery service in place of or in addition to Royal Mail)

iii) in the case of any other method of service, at the time of service actually proved In this clause “Working Day” means Monday to Friday but does not include Bank Holidays.

15. Calls:

15.1 “Calls” means calls (including reverse charge calls) made on a line and a line is the apparatus forming part of the network used by Ondemand Corporate Solutions to connect you to a telephone exchange.

15.2 Unless discounted or waived installation charges apply, the agreement for Calls is for a minimum of 24 months or, if it is longer, the period specified on your signed Agreement. The period starts on the date you first use the service, not the day the agreement was signed. After that, unless either Ondemand Corporate Solutions or you give the other written notice of termination at the end of the initial or the relevant succeeding period. The General Terms and Conditions explain how notices must be served.

15.3 If Ondemand Corporate Solutions discounts or waives any line installation charges then the agreement for calls will be for a minimum of 60 months rather than 24 months commencing on the date you sign the Agreement It will be automatically renewed for a further period of 24 months and for successive further periods of 24 months after that unless either Ondemand Corporate Solutions or you gives the other written notice of termination at least one month before the end of the initial or the relevant succeeding period. The General Terms and Conditions explain how notices must be served.

15.4 Calls are charged at the rates set out in the Agreement but where prices are not listed on the Agreement calls will be charged at Ondemand Corporate Solutions’s standard tariff prices, details of which are available on request.

15.5 If you cancel the Calls service before it is duly terminated as described above, you will have to pay whichever the greater is of:(i) £395, and

(ii) an amount equal to the average of the Call charges for each of the last 3 complete months during which the Calls service was provided (but if there are less than 3 complete months then the average will be calculated on a weekly basis and the amount payable will be equal to 4 such average weeks).

This is in addition to any other charge imposed by virtue of these Terms and Conditions.

16. Line Rental:

16.1 “Line Rental” means the provision of apparatus forming part of the network used by Ondemand Corporate Solutions to connect you to a telephone exchange.

16.2 Unless discounted or waived installation charges apply, the agreement for Line Rental is for a minimum of 24 months or, if it is longer, the period specified on your signed Agreement. The period starts on the date you sign the Agreement. It will be automatically renewed for a further period of 24 months and for successive further periods of 24 months after that unless either Ondemand Corporate Solutions or you give the other written notice of termination at least six months before the end of the initial or the relevant succeeding period. The General Terms and Conditions explain how notices must be served.

16.3 If Ondemand Corporate Solutions discounts or waives any line installation charges then the agreement for Line Rental will be for a minimum of 60 months rather than 24 months commencing on the date you sign the Agreement It will be automatically renewed for a further period of 4 months and for successive further periods of 24 months after that unless either Ondemand Corporate Solutions or you gives the other written notice of termination at least one month before the end of the initial or the relevant succeeding period. The General Terms and Conditions explain how notices must be served.

16.4 The fee for the Line Rental service is the monthly rental set out in your signed Agreement but where prices are not listed on the Agreement line rental will be charged at Ondemand Corporate Solutions’s standard rates details of which are available on request.

16.5 If you cancel the Line Rental service before it is duly terminated as described above, you will have to pay the service fee of the Agreement £395, This is in addition to any other charge imposed by virtue of these Terms and Conditions.

16.6 In addition, if you terminate this agreement prior to the end of the period specified on the Agreement and after your account has been provisioned (except if you terminate, in accordance with the provisions of this agreement, as a result of Ondemand Corporate Solutions’s breach or insolvency or winding up), you will reimburse Ondemand Corporate Solutions for any costs incurred in releasing you from your contractual obligations with BT™ prior to transferring you to the Ondemand Corporate Solutions service (if applicable).

16.7 Where the service involves the installation of a new line, Ondemand Corporate Solutions will allocate a telephone number to that line and, unless you do not require it, will arrange for one free standard entry to be made in a telephone directory published by BT or any other operator (as appropriate).

16.8 If Ondemand Corporate Solutions has an appropriate agreement with your existing service provider, Ondemand Corporate Solutions can provide, at your request, a telephone line using your existing number as long as i) there are no technical reasons preventing the use of that number

1. ii) the existing service provider agrees to release the number

iii) you authorise Ondemand Corporate Solutions to cancel on your behalf the service on the existing line using that telephone number

1. iv) you provide Ondemand Corporate Solutions with sufficient information including (but not limited to) the account name, account number, service address and billing address
2. v) you pay Ondemand Corporate Solutions’s charges for number portability, and number portability is available at the site
3. Broadband: With a Fair Usage policy of 200GB per month.

17.1 “Broadband” means all broadband services, including ADSL and SDSL.

17.2 The agreement for Broadband is for a minimum of 24 months or, if it is longer, the period specified on your signed Agreement. The period starts on the date you sign the Agreement. It will be automatically renewed for a further period of 24 months and for successive further periods of 24 months after that unless either Ondemand Corporate Solutions or you give the other written notice of termination at least one month before the end of the initial or the relevant succeeding period. The General Terms and Conditions explain how notices must be served.

17.3 The fee for the Broadband service is the monthly service fee set out in your signed Agreement.

17.4 If you cancel the Broadband service before it is duly terminated as described above, you will have to pay the service fee of the Agreement of £395, This, in addition to any other charge imposed by virtue of these Terms and Conditions.

18. Inbound Solutions:

18.1 “Inbound Solutions” means services provided via Non-Geographic Numbers (Nuns), such as fax to email service, interactive voice response, time of day by day of week routing, call queuing and outbound call recording services.

18.2 The Agreement for Inbound Solutions is for a minimum of 24 months or, if it is longer, the period specified on your signed Agreement. The period starts on the date you sign the Agreement. It will be automatically renewed for a further period of 24 months and for successive further periods of 24 months after that unless either Ondemand Corporate Solutions or you give the other written notice of termination at least six month before the end of the initial or the relevant succeeding period. The General Terms and Conditions explain how notices must be served.

18.3 The fee for the Inbound Solutions service is the monthly service fee set out in your signed Agreement.

18.4 If you cancel the Inbound Solutions service before it is duly terminated as described above, you will have to continue paying the monthly service fee of the Agreement of £395, whichever is the highest. This is in addition to any other charges imposed by virtue of these Terms and Conditions.

19. Early Cancellation Charges lines and calls: £395 per line.

Where cancellation charges as described in Clauses 15 (Calls), 16 (Line Rental), 17 (Broadband), 18 (Mobiles) and 19 (Inbound Solutions) and in respect of any other service provided by Ondemand Corporate Solutions apply, such cancellation charges are cumulative.

Connectivity:

1. a) If Ondemand Corporate Solutions. commit a serious breach of this Agreement and fails to correct it within 14 days of you notifying us, you may end this agreement by sending us written notice.
2. b) If you fail to pay any sum due to Ondemand Corporate Solutions. on time or commit any other serious breach, then Ondemand Corporate Solutions. shall be entitled to terminate this Agreement immediately and disconnect all telephones from the system.
3. c) If Ondemand Corporate Solutions. ends this Agreement because of the reasons stated in clause 1. b) You will still have to pay the monthly line rental in respect to each telephone line supplied until the earliest date that you would have been able to terminate each supply.
4. d) If you become bankrupt, someone petitions you for bankruptcy or, if you are a company, you enter into liquidation, or if a receiver or administrator is appointed, Ondemand Corporate Solutions. may terminate this agreement at any time. If Ondemand Corporate Solutions. should enter into liquidation or have a receiver or administrator appointed to manage it’s affairs, you may terminate this agreement at any time by giving written notice to Ondemand Corporate Solutions.
5. e) At the end of the term of this agreement may be terminated by giving Ondemand Corporate Solutions. one month’s notice in writing.
6. Ondemand Corporate Solutions’ OBLIGATIONS

Ondemand Corporate Solutions. will connect you to the network you have selected and will maintain that connection so far as it remains within its reasonable control to do so. Ondemand Corporate Solutions. cannot be responsible for coverage or quality of service that you receive from the network. Ondemand Corporate Solutions. accepts no responsibility for any loss of profits or other economic loss arising out of its breach of this Agreement.

3. YOUR OBLIGATIONS
4. a) You must pay all invoices issued by Ondemand Corporate Solutions. within 14 days of their issue.
5. b) All payments must be made by Direct Debit and you will be required to sign a Direct Debit form when you sign the agreement.
6. c) You will be charged for all use of the telephone connections supplied including monthly line rental which will be payable one month in advance and call charges which will be billed one month in arrears. IF YOU CHOOSE TO USE THE SERVICE WHILST ABROAD, THE CALL CHARGES WILL INCLUDE THOSE WHICH YOU RECEIVED DURING THAT PERIOD.
7. d) All queries about our charges must be made within 14 days of receipt of the invoice.
8. e) You must not use or allow others to use the service for any improper, immoral or unlawful purpose.
9. f) You must report the theft of any telephone connected to our service as soon as you become aware of it.
10. g) This agreement must not be transferred without written authority from Ondemand Corporate Solutions.
11. h) You must advise Ondemand Corporate Solutions. of any change of address or Company or personal details.
12. i) You must comply with all reasonable instructions given to you by Ondemand Corporate Solutions. with regard to the service provided under this Agreement.
13. SUSPENSION OF SERVICE

Ondemand Corporate Solutions. may suspend service to you without notice if any of the followings apply:

1. a) We are advised by the network that it is necessary because of technical problems or for reasons of safety
2. b) We believe it is necessary to prevent a fraud taking place
3. c) You fail to pay any sum due under this agreement within 14 days of receipt of our invoice.
4. d) Your total charges exceed the credit limit that we have allocated to you. This can be increased on request subject to approval by Ondemand Corporate Solutions.
5. EXCLUSION FROM LIABILITY

Neither Ondemand Corporate Solutions. nor yourselves shall be liable to the other for any breach of this agreement, which is out of its or your reasonable control.

6. ENDING THIS AGREEMENT

When this agreement is ended, for whatever reason, Ondemand Corporate Solutions will disconnect you from the network and you must pay all charges owing at that date.

7. NOTICE

Any notice that is required to be given by you or Ondemand Corporate Solutions. under this Agreement will only be valid if sent by recorded delivery to Ondemand Corporate Solutions or your last known address.

8. LAW

This agreement shall be governed by and construed in accordance with United Kingdom Law.

Flexi-upgrade fee
You’ll need to pay a fee if you upgrade early. The fee is based on the cost  of the equipment and the remaining time left on your contract, and can be calculated as follows:
Equipment subsidy ÷ contract length (months) X remaining contract (months)
Early termination fee
If you cancel a contract for your plan before your agreement ends, you’ll need to pay an early termination fee. The fee is based on your monthly 
plan charge and the remaining time left on your contact and can be calculated as follows:
Monthly line rental charge (excl. VAT) X remaining contract (months) X 98%

Service Amendment
31.1 You may request, by giving 4ward Notice, a change to:
31.1.1 an Order for the Service (or part of an Order) at 
any time before the applicable Service Start 
Date; or
31.1.2 the Service at any time after the Service Start Date,
and where 4ward agrees to the change you will pay any additional Charges it’s a stand-alone agreement.
31.2 4ward has no obligation to proceed with any change that your request by Clause 31.1. 
31.3 If 4ward changes a Service before the Service Start Date because you have given 4ward incomplete or inaccurate information, 4ward may act reasonably, apply additional Charges.
32 Making changes to the Changes will affect your contract date.